PENGARUH KUALITAS PELAYANAN PUBLIK DAN DISIPLIN KERJA PERANGKAT DESA BERANGAS TIMUR KECAMATAN ALALAK KABUPATEN BARITO KUALA

Azzahra, Siti Rodliya (2023) PENGARUH KUALITAS PELAYANAN PUBLIK DAN DISIPLIN KERJA PERANGKAT DESA BERANGAS TIMUR KECAMATAN ALALAK KABUPATEN BARITO KUALA. Diploma thesis, Universitas Islam Kalimantan MAB.

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Abstract

SITI RODLIYA AZZAHRA, NPM. 18120213. "The Influence of Public Service Quality and Work Discipline of Berangas Timur Village Apparatus, Alalak District, Barito Kuala Regency". Principal Advisor Fakhsiannor Dan Co. Advisor Sitna Hajar Malawat. The research objectives are (1) to determine the effect of the quality of public services and work discipline of Berangas Timur Village apparatus, Alalak District, Barito Kuala Regency. (2) To know the work discipline of Berangas Timur Village apparatus, Alalak Subdistrict, Barito Kuala Regency. The Research Used In This Research Is A Quantitative Approach. Data Analysis in Research Using Multiple Linear Regression Data Analysis. The results showed that (1) Based on the T-test for Service Quality Variables Influenced on Community Satisfaction in Berangas Timur Village, Alalak District, Barito Kuala Regency. (2) Based on the T-Test for Variables of Work Discipline Influence on Community Satisfaction in Berangas Timur Village, Alalak District, Barito Kuala Regency. (3) Based on the calculation of the coefficient of determination (R2), a value of 0.477 is obtained. This shows that service quality and work discipline have an influence of 47.7% on community satisfaction in Berangas Timur Village, Alalak District, Barito Kuala Regency.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Service Quality, Work Discipline, Community Satisfaction
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Siti Rodliya Azzahra
Date Deposited: 03 Apr 2023 03:46
Last Modified: 03 Apr 2023 03:46
URI: http://eprints.uniska-bjm.ac.id/id/eprint/16022

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