Ramadhan, Muhammad Assiddiqy (2024) KUALITAS PELAYANAN PUBLIK PADA PROGRAM SAMSAT KELILING DI KOTA PARINGIN. Diploma thesis, Universitas Islam Kalimantan MAB.
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Abstract
ABSTRAK Tujuan dari penelitian ini adalah untuk mengatahui bagaimana kualitas pelayanan publik pada program samsat keliling di Kota Paringin dan juga ingin mengetahui apa yang menjadi faktor pendukung dan penghambat pelaksanaan pelayanan publik pada program samsat keliling di Kota Paringin. Metode penelitian menggunakan pendekatan penelitian kualitatif dengan jenis penelitian kualitatif. Data dikumpulkan dengan melakukan observasi dan wawancara dengan informan terkait. Analisis data dilakukan dengan melakukan transkripsi atau pengetikan ulang data kualitatif yang telah dikumpulkan. Hasil penelitian menunjukan bahwa kualitas pelayanan publik pada Program Samsat Keliling di Kota Paringin sudah efektif, dilihat dari indikator-indikator penelitian berupa bukti fisik (tangible) reabilitas reability), daya tanggap (responsiveness), jaminan (insurance), empati (emphaty). Yang menjadi faktor pendukung kualitas pelayanan dari Samsat Keliling di Kota Paringin adalah keterampilan petugas, sikap dan kepribadian petugas, lokasi yang strategis, dan juga kelengkapan sarana dan prasarana. Beberapa faktor yang menghambat kualitas dari Samsat Keliling di Kota Paringin adalah berupa sarana yang masih kurang maksimal, jaringan internet yang sering kali tidak bagus, dan juga kehadiran pihak mitra di lapangan. Kata Kunci : Kualitas, Pelayanan, Publik ABSTRACT The purpose of this study is to find out how the quality of public services is in the mobile samsat program in Paringin City and also to find out what are the supporting and inhibiting factors for the implementation of public services in the mobile samsat program in Paringin City. The research method uses a qualitative research approach with a qualitative research type. Data was collected by observing and interviewing relevant informants. Data analysis was carried out by transcribing or retyping the qualitative data that had been collected. The results showed that the quality of public services in the Mobile Samsat Program in Paringin City was effective, seen from research indicators in the form of tangible, reliability, responsiveness, assurance, empathy. The supporting factors for the quality of service from the Mobile Samsat in Paringin City are the skills of the officers, the attitude and personality of the officers, the strategic location, as well as the completeness of facilities and infrastructure. Several factors hamper the quality of the Mobile Samsat in Paringin City, namely the facilities that are still not optimal, the internet network which is often not good, and also the presence of partners in the field. Keywords : Quality, Service, Public
| Item Type: | Thesis (Diploma) |
|---|---|
| Uncontrolled Keywords: | Kualitas, Pelayanan, Publik |
| Subjects: | J Political Science > JC Political theory |
| Depositing User: | Muhammad Assiddiqy Ramadhan |
| Date Deposited: | 04 Sep 2024 03:46 |
| Last Modified: | 04 Sep 2024 03:46 |
| URI: | http://eprints.uniska-bjm.ac.id/id/eprint/25667 |
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