KUALITAS PELAYANAN PUBLIK PADA BIDANG ADMINISTRASI KEPENDUDUKAN DI DESA SUNGAI RANGAS HAMBUKU KECAMATAN MARTAPURA BARAT

Darmawati, Risky Intan (2025) KUALITAS PELAYANAN PUBLIK PADA BIDANG ADMINISTRASI KEPENDUDUKAN DI DESA SUNGAI RANGAS HAMBUKU KECAMATAN MARTAPURA BARAT. Diploma thesis, Universitas Islam Kalimantan MAB Banjarmasin.

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Abstract

ABSTRAK Kualitas Pelayanan Publik Pada Bidang Administrasi Kependudukan di Desa Sungai Rangas Hambuku merupakan penelitian yang bertujun untuk mengetahui kualitas pelayanan di Kantor Desa Sungai Rangas Hambuku. Metode penelitian menggunakan pendekatan Metode Kualitatif, dengan jenis penelitian deskriptif. Data dikumpulkan dengan teknik observasi, wawancara dan dokumentasi. Pemeriksaan keabsahan data dilakukan dengan triangulasi sumber dan metode. Dari hasil penelitian penulis dapat menunjukkan pelaksanaan kualitas pelayanan pada bidang administrasi kependudukan di Kantor Desa Sungai Rangas Hambuku setelah dilihat dari aspek bukti fisik (tangible), kehandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy) maka pada bagian pelayanan yang diberikan aparat desa belum memenuhi sarana prasarana yang masih belum memadai seperti kurangnya kursi untuk masyarakat menunggu, fasilitas komputer untuk aparat desa melakukan pelayanan, masyarakat merasa kurang puas dalam aspek kehandalan karena aparat desa melakukan pelayanan masih terbilang lambat dalam prosesnya sehingga masyarakat merasa kurang nyaman karena harus pulang pergi untuk menanyakan apakah sudah selesai atau belum, dan masyarakat menilai sudah cukup baik dalam aspek jaminan karena aparat desa siap memberikan informasi jika ada masyarakat yang bertanya tetapi ada kekurangan karena masih ada aparat desa yang masih terlihat cuek atau tidak ramah kepad masyarakat yang melakukan pelayanan, dan masyarakat menilai masih kurang baik dalam aspek empati karena aparat desa terlihat belum mendahulukan kepentingan masyarakat yang harus dikerjakan dengan cepat disini masyarakat menilai masih kurang. Kata kunci : Kualitas Pelayanan, Administrasi Kependudukan ABSTRACT Quaity of Public Service in the Field of Population Administration in Sungai Rangas Hambuku Village is a study that aims to determain the quality of service at the Sungai Rangas Hambuku Village Office. The researce at the method usese a qualitative method approach, with the type of descriptive research. Sources were collected by means of observation, interviews and documentation. Check the validity of the sources is done by triangulation of sources and methods. From the result of the research the author can show the implementation of service quality in the field of population administration at the Sungai Rangas Hambuku Village Office aftr being seen from the aspects of physical evidence (tangible), reliability, responsiveness, assurance, and empathy. Then the service provided by village officials has not met the infrastructure that is still inadequate such s the lack of chairs for the community to wait, computer facilities for village officials to provide services, the community feels less satisfied in the aspect of reliability because village officials provide services that are still relatively slow in the process so that the community feel uncomfortable because they have to go back and forth to ask whether it has been completed or not, and the community considers it to be quite good in the aspect of guarantees becaue village officials are ready to provide information if there are people who ask but there are shortcomings because there are still village officials whi still look indifferent or indifferent i go to the community who provide services, and the community considers that it is still not good in the aspect of empathy because the village apparatus does not seem to have prioritized the interests of the community which must be done quickly. Keywords: Service Quality, Population Administration

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Kualitas Pelayanan, Administrasi Kependudukan
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Law, Arts and Social Sciences > School of Management
Depositing User:	UPT PPJ
Date Deposited:	24 Jun 2025 06:01
Last Modified:	24 Jun 2025 06:01
URI:	http://eprints.uniska-bjm.ac.id/id/eprint/30024

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